• 14/A, Queen Street City, New York, US
  • mayiptvservice@gmail.com
  • Opening Time : 24h/24h

Refund and Returns Policy

 

Overview

At TV Service, we are dedicated to providing the Best IPTV Service with a commitment to high customer satisfaction. Our Refund and Returns Policy outlines the conditions under which refunds may be issued and the procedures for cancellations. By using our service, you agree to comply with the terms of this policy. Please read the following carefully to understand your rights and responsibilities regarding refunds, returns, and cancellations.

1. Refund Eligibility

We strive to ensure a great experience for all our customers, but we understand that there may be situations where you may need a refund. Below are the conditions under which refunds are eligible:

  • New Subscriptions: If you are a new subscriber and are not satisfied with our service, you may request a refund within the first 7 days of your initial purchase. This period allows you to test our service risk-free and determine if it meets your needs. Refunds are only available for first-time subscribers, and subsequent renewals or purchases are not eligible for refunds.

  • Technical Issues: If you experience persistent technical issues directly caused by our service and reported within the first 7 days of activation, we may issue a partial or full refund after verifying the problems. To qualify, you must contact our customer support team, provide evidence of the issue, and allow us time to resolve it before a refund can be granted.

2. Non-Refundable Conditions

Our goal is to deliver reliable IPTV services; however, refunds will not be provided in the following scenarios:

  • Subscription Renewals: All subscription renewals are non-refundable. It is the responsibility of the customer to manage their subscription settings and cancel renewals ahead of time if they no longer wish to use our service.

  • Device and Compatibility Issues: We do not offer refunds for service interruptions or poor performance caused by device incompatibility, internet connectivity issues, or other external factors outside of our control, including but not limited to VPN use, ISP restrictions, or hardware malfunctions.

  • User Error: Refunds are not provided for user errors such as incorrect subscription purchases, accidental renewals, or failure to cancel the subscription on time.

3. Cancellation Policy

You have the freedom to cancel your subscription at any time. Cancellations will prevent future billing, but no refunds will be issued for any unused portion of the current subscription period. Here’s how you can manage cancellations:

  • How to Cancel: You can cancel your subscription directly through your account settings on our website. Follow the steps to stop any future charges. If you need assistance, our support team is available to guide you through the process.

  • Immediate Effect: Cancellations take effect immediately, and access to the service will remain available until the end of the current billing cycle.

4. How to Request a Refund

If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:

  • Contact Support: Email our customer support at [Your Contact Email] with your order details, including your name, order number, and a brief explanation of why you are requesting a refund.

  • Verification and Response Time: Our team will review your request and may contact you for additional information or troubleshooting steps. Refund requests are processed within 3-5 business days, and eligible refunds are typically issued within 7-10 business days, depending on your payment method.

5. Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy occasionally to reflect changes in our services or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed of any changes. Your continued use of the service constitutes your acceptance of the modified policy.

6. Contact Us

If you have any questions, concerns, or need further assistance regarding this policy or our services, please reach out to us at:

 

We are here to ensure your experience with TV Service remains smooth, enjoyable, and transparent. Thank you for choosing TV Service, the Best IPTV Service for all your entertainment needs.